All our items have a 100% Satisfaction guarantee. We want you to be delighted by your purchase from Country Abodes.
Personalised Items, Dog Beds, Lampshades and Throws
As these items are always made to order, they are non-returnable unless faulty.
Other Personalised and Bespoke Items
Personalised and bespoke items are not eligible for a return and refund unless due to a fault or defect.
All Other items
We accept items that are returned within 14 days of purchase. The return postage is the responsibility of the customer, we ask that you please keep hold of the receipt with the tracking number until you receive the refund.
Faulty Items/Damaged in delivery
In the unlikely event that your item is faulty/damaged we will offer a full refund including return postage cots. Please contact us at firstname.lastname@example.org in the first instance so we can put things right.
If your parcel is damaged we ask that you please email us straight away at email@example.com with photographic evidence so that we can process a claim to the delivery company.
Our returns policy is in addition to your statutory rights and does not affect them.